Consumer rights and refunds

Australian Consumer Law

Where the Australian Consumer Law applies, services come with consumer guarantees including that services are provided with due care and skill, are fit for an agreed purpose where applicable, and are supplied within a reasonable time where no time is fixed.

When something goes wrong

If a service does not meet an applicable consumer guarantee, the remedy depends on the nature and seriousness of the problem and may include correction, cancellation, refund of an unused portion, reduced value or compensation where required by law.

Change of mind

Unless a specific offer says otherwise, VexlorGrid is not required to provide a refund solely because a customer changes their mind. This does not affect rights for service failure, misleading conduct or any other non-excludable right.

Requesting a remedy

Email accounts@vexlorgrid.com with the purchase reference, service involved, what occurred and the remedy requested. We may request reasonable information needed to assess the request.